Jace Hall's Feed

Jace Hall
04-17-2020 at 06:59 PM

There has been an ongoing bug with the site performance that we have not been able to track down. I'm hoping that collectively we all may be able to figure out the cause/conditions that set it off.

The bug:

At what appears to be random moments, the website stalls and takes a LONG time to load a page. The browser busy icon just spins and spins and if you wait long enough (up to 3+ minutes) it will eventually take you where you want to go.

Then after it happens, most of the time you can navigate around the site without delay for a while... until it happens again.

Here's some anecdotal information I think I've determined:

1.) If you are making a Wall post and the "stall" happens, The Wall post itself actually gets posted instantly, but you don't know that because you are sitting there waiting for the site to refresh/update, thinking that the browser is just sitting there spinning and not putting your wall post through. This then results in you clicking POST multiple times, and then after 2 - 3 minutes passes and things refresh you see that you have made multiple posts!

2.) If during a "stall" I open up another browser (lets say I'm stalled in Chrome, so I open up Safari), the other browser will pull up the Twin Galaxies website (and the page I'm trying to go to) just fine - meanwhile my chrome browser is still "stalled" waiting 1000 years to finally update.

3.) I can find no correlation to any specific page or portion of the site that causes the stall. I've stalled equally everywhere, in an apparent random pattern.

4.) This "stall" issue has been going on for a very long time with the site. It is not something new. At least for me.

That's pretty much all I know at this point, which makes it hard to track down because when I report to @admin staff they claim that they don't see the problem at the time I'm having. "I cant go to this page" - they try, it goes straight to the page for them... etc.

QUESTION:

Have you experienced this issue above?

If so, do you have any further insight into the possible conditions that triggered it for you?

I really want to get to the bottom of this!!!


User comments (35)

Unregistered's Avatar

I seem to encounter it more often than not when posting to the scoreboard errors thread. It seems worse in the afternoons very roughly between 3-5 central.

Likes Pixe Sukola liked this post
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ok it also happened just now when posting the above. but it was maybe for a minute or less, generally it is much longer.

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Happened twice just now when I tried to like your two latest wall posts. Haven't noticed a pattern anywhere else though unfortunately.

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Sometimes when I try to post comments on wall post the pages take so long to load that they time out.

I get this message.


Edit: This post too 2 minutes to post.

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I have this problem nearly every time I'm on the site, usually after about 15 minutes. Also notice I get it a lot when I try to move screens and a notification appears at the same time.

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It seems relatively random to me, tho I'm not terribly observant.

A big issue I have is likes and thanks-sometimes they seem to process immediately, other times they seem to hang up for several seconds before registering.


I don't know that this is a site issue, is likely my PC I suppose, but I had to switch browsers recently, a few days ago, I typically use Edge, but was getting pretty regular redirects to what seems to be malware/ransomware, tho I couldn't find anything on antivirus programs. It didn't happen anywhere else, just TG, tho I don't actually "surf around" too much, tbh.

I swapped to Chrome, and haven't had any problems tho, and I suppose Chrome seems a little better than Edge anyway.


Lol, obviously I love it here, and don't much complain about any "bad" I have to take with the "good", but I remember a conversation a couple of years ago where I may have mentioned that whoever does the programming for the site needed a swift kick in the nethers.

:D


*Edit*

This particular post did what you are specifically mentioning, it was just cycling, not processing-I trusted that it would be there, and closed the browser, opened it back up, and the post had been made.

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Fly

Fly's Avatar

I just got stalled 2x just trying to "like" and "thank" this post. Happens often to me. Hard to call it random when it's very often and everywhere. Happens when I comment or try to open links. The site is just broken. How can they not be seeing this?

I call shenanigans! Time to clean house.

Hec

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Fly

Fly's Avatar

Make that 3x now in this thread. Thought I would see multiple posts of mine. I couldn't resist the opportunity and it didn't post extra times.

Sad now.

Hec

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EVN

EVN's Avatar

This is what it's trying to do while hung after trying to post a comment:


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EVN

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EVN

EVN's Avatar

This is what I see in the console when trying to post and it hangs:


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Testing the comment

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