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TJKinkead
09-10-2021 at 12:54 PM
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Spy Hunter video is stuck on this Windows Phone...

Hi,

I have been busy with a new school year and just got around to posting some pics of my Windows Phone where I have 1 hour and 50 minutes or so of a record Spy Hunter performance stuck. The phone literally turned off and reset without prompting (see my video submission of the 1.97 million game on the Spy Hunter track.) I have tried to access the files from my PC, from a laptop, and a co-worker with some tech know-how tried accessing it to no avail. Here are some pics of the phone and the screens that show the memory is still on the phone. Any ideas would be appreciated....I'd like to post the whole video with my submission.

I estimate the video is around 6 or 7gb in size. I cannot open the "other file" to even access the files, even from another device.

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  1. The Evener's Avatar

    Great news on a new high score!!

    In terms of the video, does it play back on the phone itself? Do you still have "room" on the phone in terms of storage? Wondering if you're pushing the limit and that's a factor.

  2. dedmunds's Avatar

    Maybe try configuring a onedrive account on the phone (if you can do that with windows phones, can't remember) then if you configure onedrive to sync your photos and video files hopefully that video will get synced out to the cloud where ya can get at it. Not sure 100% how to do that anymore, i had a Nokia Lumia and i think you can do it somehow. hope you get the video!!

  3. TJKinkead's Avatar

    I'll look into it...I tried updating the phone a couple months back and read that Windows had stopped supporting the product. Perhaps this onedrive program is still available...I'll post once I have an answer....thanks!

  4. TJKinkead's Avatar

    Hi...no, the video will not play on the phone and is not accessible. The problem was that the video stopped recording when the phone turned off and then back on. It actually reset and restarted (you can see the phone rebooting in my submitted video.) I would be apt to think the video is gone but the video's memory usage is still on the phone, so perhaps if I could access the file, and maybe repair or extract it, then the video would still be watchable. I think there was still plenty of memory on the phone because I had erased all unnecessary files after I picked them up at a yard sale. I'll check this onedrive program out and see if it is still available.

    Quote Originally Posted by The Evener

    Great news on a new high score!!

    In terms of the video, does it play back on the phone itself? Do you still have "room" on the phone in terms of storage? Wondering if you're pushing the limit and that's a factor.

  5. dedmunds's Avatar

    Quote Originally Posted by TJKinkead

    I'll look into it...I tried updating the phone a couple months back and read that Windows had stopped supporting the product. Perhaps this OneDrive program is still available...I'll post once I have an answer....thanks!

    Yup to be honest if you can still connect that phone to your Wi-Fi, and you have a OneDrive account to connect the phone to it should be smooth sailin' if you want to try it that way... Well, I hope. I don't want to jinx you or anything :D

    I found this article on the subject, hope it helps!

    https://support.microsoft.com/en-us/office/upload-files-or-photos-to-onedrive-for-windows-mobile-devices-4d53b245-0a37-404d-bbe2-0b45df9b8cf8#ID0EBBF=Windows_8_or_8.1_mobile


  6. Barthax's Avatar

    If you do manage to get the video off the phone & it's in MP4 format be absolutely sure to do another lengthy video on the phone (1 hour or so) to generate a similar MP4 file: MP4 files can typically only be fixed with another MP4 file from the same source! Something to do with the format: can't be fixed in isolation.

  7. TJKinkead's Avatar

    Hi...I think this does create mp4 files...so, would I be using a random video that I create as a shell and then saving the corrupted file as the existing file?

    Quote Originally Posted by Barthax

    If you do manage to get the video off the phone & it's in MP4 format be absolutely sure to do another lengthy video on the phone (1 hour or so) to generate a similar MP4 file: MP4 files can typically only be fixed with another MP4 file from the same source! Something to do with the format: can't be fixed in isolation.

  8. TJKinkead's Avatar

    I was looking into this and thinking about the issue...I bought these two phones at yard sale. Although I updated the phones to see if it would allow the video to be accessed, these phones were never functioning on my end. I do not even know if they have Sim cards. Would the Onedrive account be attached to the original owner's account or can those be setup by anyone? This is mind boggling to me!

    Quote Originally Posted by dedmunds


    Yup to be honest if you can still connect that phone to your Wi-Fi, and you have a OneDrive account to connect the phone to it should be smooth sailin' if you want to try it that way... Well, I hope. I don't want to jinx you or anything :D

    I found this article on the subject, hope it helps!

    https://support.microsoft.com/en-us/office/upload-files-or-photos-to-onedrive-for-windows-mobile-devices-4d53b245-0a37-404d-bbe2-0b45df9b8cf8#ID0EBBF=Windows_8_or_8.1_mobile


    Likesashishchopra95 liked this post
  9. dedmunds's Avatar

    No, I don't think you need a SIM card to use the phone or to connect it up to Wifi, but once you do, you should be ok to go to the settings in the phone and check the setup of OneDrive. It might be an idea to speak to someone in your local area who could help you in person because the settings in windows phone might be a bit tricky, I think should make the process quicker and easier. Hopefully you have someone local to help with that?

  10. Barthax's Avatar

    Quote Originally Posted by TJKinkead

    Hi...I think this does create mp4 files...so, would I be using a random video that I create as a shell and then saving the corrupted file as the existing file?


    Some random video from the same source yes: you create a new video and keep it along with the original. My experience is with an Android tool called MP4Fix: both videos need to be in the exact same MP4 format (i.e., the same source recording the same way as there's large numbers of variables in the MP4 format). The tool (others exist) can then use the good video's format and to understand how to repair the corrupt bits of the other MP4.

  11. TJKinkead's Avatar

    Just an update on this...yesterday, I took the phone to a video game vendor whom I thought would have some applicable expertise about extracting the video file. He had no insights and his assistant theorized the video is corrupted and thus lost. I am going to take the phone to some phone repair people...perhaps they have a way to access the file. I'll update anything I find.

    LikesBarthax liked this post
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