1. Policy
  2. Twin Galaxies Privacy Policy

This page is a chapter in 'Policy Official Book of TG Terms of Service, Privacy, Cookies, and Forum Use Policies'

Privacy Policy
Your privacy is critically important to us. At Twin Galaxies we have a few fundamental principles:
  • We don't ask you for personal information unless we truly need it.
  • We don't share your personal information with anyone except to comply with the law, develop our service, or protect our rights.
  • We don't store personal information on our servers unless required for the on-going operation of our services.
  • We aim to make it as simple as possible for you to control what's visible to the public, seen by search engines, kept private, and permanently deleted.
Twin Galaxies International, LLC. ("Twin Galaxies") operates several websites including, TwinGalaxies.com and TwinGalaxiesLive.com. It is Twin Galaxies' policy to respect your privacy regarding any information we may collect while operating our websites.

This privacy policy, together with our Forum Policies and Terms of Service ( https://www.twingalaxies.com/wiki_in...rms-of-Service ) (the "Terms") sets out how we collect, store and use personal information about you (the "user"). For the purposes of applicable data protection laws, Twin Galaxies is the "controller" of personal information collected through TwinGalaxies.com and TwinGalaxiesLive.com (together, the "Website").

Please read the following carefully to understand our practices regarding your personal information.

If you have any questions relating to this privacy policy or our use of personal information, please contact us [using the Contact Us page on the Website]


When you register for an account on our Website

If you sign up for an account on our Website, we will collect personal information about you including your name, email address, username, password, user score (if applicable) and telephone number. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook (see "Third Party Data Collection" below).

We will use the information that we collect about you to:
  • - create and maintain your account;
  • - allow you to log in to the Website;
  • - allow you to create Content on the Website;
  • - contact you about your account, the services that we offer and any changes to the Website;
  • - carry out our high score verification and adjudication process (if applicable) ; around
  • - maintain administrative records relating to our business.
When you contribute Content to the Website
If you operate a blog, comment on a blog, post material to the Website, post links on the Website, upload a video game score performance or otherwise make (or allow any third party to make) material available on the Website (any such material, "Content"), we will collect your username, email address, password and any information that you provide via the Content
We will use this information to administer the Website and to monitor the Content you may post.

When you purchase a product or service on the Website
If you purchase any products (including certificates of scores) or services on the Website, we will collect your name, email address, telephone number, delivery address and information about the products you have ordered.

We will use this information to:
  • - communicate with you about your purchase;
  • - dispatch the products or provide the services that you have purchased;
  • - arrange for delivery of your order (if applicable);
  • - detect and prevent fraud or other crime;
  • - resolve legal claims or disputes involving you or us; and
  • - update our internal records and accounts.
When you contact us
If you contact us via the Contact Us page on our Website or by using another function offered by our Website (including the 'Report an Error' page and the Stream Chat service), we will collect your name, email address and any information about you that you choose to give us.
We will use this information to review, investigate and respond to any comment or question that you may raise.

Third Party Platforms

When you use or access the Website by or through a third party platform such as Facebook, you allow us to access and/or collect information from the Third Party Platform (for example, your Facebook account) or via any cookies placed on your device by a Third Party Platform, as permitted by the terms of the agreement and depending on your privacy setting on the third party platform. The information we collect from a third party platform may include your name, gender, age and email address.

Third Party Advertisers
Third party advertisers that advertise on the Website may provide us with information about you including your device identifier. We will use this information to [help deliver and/or help third party advisers to deliver tailored adverts to you].

Third Party Service Providers
We also work closely with third party service providers including, for example, business partners, advertising networks, payment services providers (including PayPal), analytics providers and search information providers ("Third Party Service Providers"). We may receive information about you from Third Party Service Providers.

We may share some of the information We collect from you with Third Party Service Providers (see "Disclosure of Your Information" below).

When you use the Website, we may automatically collect information including your Internet Protocol (IP) address, browser type, language preference, referring site, the date and time of your visit, geographical location data, operating system and cookies.

Cookies are small text files that are stored on your computer. Cookies allow us to analyze the way the Website is being used by you. You may prevent your browser from saving Cookies by adjusting the corresponding settings in your browser software. However, please be advised that in such case, you may not be able to use all functions on the Website and/or on third-party sites to their full extent.

We use this information to perform internal analytics and improve the Website for our users.

Entering into and performing a contract with you

If you create an account, post Content or place an order through our Website, our legal basis for processing your personal information is that it is necessary for the performance of our contract with you.

Our legitimate business interests
If you contact us or simply browse the Website, our legal basis for processing personal information is that it is necessary for our legitimate interests in conducting our business, meeting the requirements of our current and prospective users, and for administering and monitoring the Website.
If you register for an account on the Website, we may use your personal information to contact you from time to time with information about the Website, our services and any Twin Galaxies news that we think may be of interest to you.
You can opt out of receiving further marketing messages at any time by clicking the "Unsubscribe" link in any email you receive from us.]

We may share your personal information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them and/or you.
  • Third party service providers to help us operate our business, the Website or administer activities on our behalf.
  • Third party advertisers to enable them to select and serve relevant adverts to you and others.
  • Analytics and search engine providers including Facebook that assist us in the improvement and optimization of the Website.
  • Professional advisors such as attorneys, accountants, auditors, financial and other professionals.
  • Regulatory authorities including tax authorities.
  • Law enforcement agencies, courts and other relevant tribunals.
If you want more information regarding who we may share your personal information with and the purposes for which we share your personal information with selected third parties, please email contact@twingalaxies.com .

We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce our Terms or other agreements with you; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection
We do not sell, trade, or rent your personal information to others

The personal information that we collect from you will be transmitted to third parties located in countries outside of the European Economic Area ("EEA").

Twin Galaxies is an entity incorporated in the United States. This means that the personal information that we collect from you will be transferred outside the EEA to the United States. We may also make use of processors and suppliers in other countries outside the EEA.
If you would like more information about how your personal information is transferred, and the safeguards applied, please contact us via the Contact Page.

The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation.

For example, if you have an account with us, we will store your personal information for as long as you maintain that account and, after you cease holding an account for as long as we are required to by laws and regulations that are applicable to us

You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to contact@twingalaxies.com.

You also have the right to complain about the use of your personal information to a local supervisory authority.

The Website contains links to and from the websites of our partners, affiliates, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content on these websites and we are not responsible for the practices employed by them.

If you follow a link to any of these websites, please note that these websites have their own privacy and customer support policies and we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal information to these websites.

This policy will be reviewed from time to time to take account of changes to our operations and practices. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice, such as adding a statement to the homepage of the Website or sending you an email with the update. Any personal information held will be governed by our most current policy.

If you have any questions or requests regarding this privacy policy, the practices of the Website or your dealings with the Website, please contact us [using the Contact Us page on the Website] .

Website Visitors

Like most website operators, Twin Galaxies collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Twin ' purpose in collecting non-personally identifying information is to better understand how Twin Galaxies' visitors use its website. From time to time, Twin Galaxies may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Twin Galaxies also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on TwinGalaxies.com blogs. Twin Galaxies only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information
Certain visitors to Twin Galaxies' websites choose to interact with Twin Galaxies in ways that require Twin Galaxies to gather personally-identifying information. The amount and type of information that Twin Galaxies gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at TwinGalaxies.com to provide a username and email address and sometime phone number. Those who engage in transactions with Twin Galaxies - are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Twin Galaxies collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Twin Galaxies. Twin Galaxies does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
Twin Galaxies may collect statistics about the behavior of visitors to its websites. For instance, Twin Galaxies may monitor the most popular blogs or forum posts on the TwinGalaxies.com site or use spam screened by a spam control service to help identify spam. Twin Galaxies may display this information publicly or provide it to others. However, Twin Galaxies does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information
Twin Galaxies discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Twin Galaxies' behalf or to provide services available at Twin Galaxies' websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Twin Galaxies' websites, you consent to the transfer of such information to them. Twin Galaxies will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Twin Galaxies discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Twin Galaxies believes in good faith that disclosure is reasonably necessary to protect the property or rights of Twin Galaxies, third parties or the public at large. If you are a registered user of a Twin Galaxies website and have supplied your email address, Twin Galaxies may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Twin Galaxies and our products. We expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Twin Galaxies takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Twin Galaxies uses cookies to help Twin Galaxies identify and track visitors, their usage of Twin Galaxies website, and their website access preferences. Twin Galaxies visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Twin Galaxies' websites, with the drawback that certain features of Twin Galaxies' websites may not function properly without the aid of cookies.

Business Transfers
If Twin Galaxies, or substantially all of its assets, were acquired, or in the unlikely event that Twin Galaxies goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Twin Galaxies may continue to use your personal information as set forth in this policy.

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Twin Galaxies and does not cover the use of cookies by any advertisers.

Comments and other content submitted to our selected anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes
Although most changes are likely to be minor, Twin Galaxies may change its Privacy Policy from time to time, and in Twin Galaxies' sole discretion. Twin Galaxies encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a TwinGalaxies.com account, you should also check your blog's dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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